About Thil Al-Jazeera

Thil Al-Jazeera is a leading name in the field of new car sales. Since its establishment in 1990, the company has relied on its extensive customer base to provide top-notch services to tens of thousands of individuals and businesses.

From the very beginning of our operations in the southern region, we have worked diligently to meet all our customers' needs by offering a full range of new car models at competitive prices, along with comprehensive maintenance services and spare parts, supported by experts in car sales and maintenance. Additionally, we provide various other services that have earned us an excellent reputation in the automotive field.

We serve customers and businesses both inside and outside the southern region by delivering the finest cars with extended warranties and fast delivery services. We pride ourselves on serving clients who seek the highest level of care and quality.

At Thil Al-Jazeera, we strive to assist customers and businesses in the southern region in finding the right car at the best prices across three key areas: Khamis Mushait, Mahayil Asir, and Jazan, with upcoming branches in Jeddah and Riyadh.

Vision

We aspire to make Thil Al-Jazeera the leading company in car sales services by delivering value-added solutions that meet our customers’ needs, leveraging the latest technologies, and adhering to the highest professional and ethical standards.

Mission

Thil Al-Jazeera aims to become the premier company in car sales through:

• Providing high-quality services during sales and after-sales phases across all regions of the Kingdom.
• Investing in our employees and enabling them to perform their duties efficiently and effectively.
• Adapting to market changes and meeting customer requirements using cutting-edge technologies.
• Sustaining continuous business growth.

Changan Agency

In April 2018, Almajdouie Motors, the authorized distributor of Changan cars in Saudi Arabia, announced the appointment of Thil Al-Jazeera as an official distributor in the Asir region. This partnership covers Abha and its surrounding cities and areas. Known as one of the leading companies in the automotive sector in Asir and beyond, Thil Al-Jazeera has built an excellent reputation, making it a trusted destination for car buyers with multiple showrooms across the region.

Recently, Thil Al-Jazeera inaugurated an integrated center dedicated to Changan cars, featuring a showroom, a new vehicle delivery area, a globally-standardized quick service maintenance section, and a spare parts division.

Youssef Bin Ali Almajdouie, CEO of Almajdouie Motors, expressed his pride in the partnership:
"We are proud of our collaboration with Thil Al-Jazeera, a popular and highly regarded company known for its excellent service and customer care. Under this agreement, Thil Al-Jazeera will market and sell Changan vehicles in the Asir region and its affiliated cities. We look forward to always delivering the best to our customers."

On the other hand, Saad Bin Hadi Al-Qahtani, General Manager of Thil Al-Jazeera, stated:
"It is a great honor for us to enter into this distribution agreement with a reputable company like Almajdouie-Changan. We are proud to handle the sales of one of the world's top car brands, ‘Changan,’ which has achieved significant success globally and especially in the Kingdom. Its outstanding design quality, performance strength, and advanced driving technologies ensure Changan’s continued success in our region, just as it has elsewhere in the Kingdom."

Quality Policy

Thil Al-Jazeera is committed to leading the automotive trade by providing the latest and best-selling global brands. Additionally, the company offers maintenance and after-sales services, including sourcing unavailable brands from warehouses through its excellent relationships with all dealers and distributors inside and outside the Kingdom.

The company aims to enhance customer benefits by delivering superior support services. Maintaining quality is a personal responsibility for all Thil Al-Jazeera employees. To uphold this commitment, senior management provides the necessary support and training, while ensuring the efficiency of company operations and systematically mitigating associated risks.

Core Values

People:
We prioritize the well-being of our team, addressing their compensation, workplace environment, career development, and skill enhancement.

Customer Service:
Identifying and responding to customers' current and future needs with exceptional service for both internal and external clients.

Integrity:
Fostering, upholding, and supporting company and societal values.

Innovation:
Implementing new and enhanced ideas, solutions, or opportunities to increase efficiency, effectiveness, and competitiveness.

Passion for Results:
Focusing efforts on achieving outcomes aligned with company goals.

Loyalty:
Adhering to ethical behaviors and procedures consistent with the company’s interests, values, and public image.

Purpose of the Charter

This charter outlines the level of service our valued customers can expect from Thil Al-Jazeera and how they can share their feedback. It reflects the contributions and agreement of all employees, forming an integral part of our operations while representing our commitment to customers.

Our Promise

We are committed to delivering excellent customer service consistently. If things do not go as planned, we assure you that we will address your concerns, resolve the issues, and ensure your satisfaction. Moreover, we welcome feedback when you feel we’ve exceeded your expectations.

Key Principles

• Customer Feedback: Ensuring customer opinions are valued.
• Efficiency and Accessibility: Providing seamless communication.
• Integrity: Ensuring transparency and accountability.
• High-Quality Service: Offering clear information and prompt answers to inquiries.
• Continuous Improvement: Learning from best practices to enhance our offerings.

Customer Rights and Responsibilities

• Qualified Employees:
  Our team is equipped to provide accurate and understandable information.

• Confidentiality:
  Customer information and communications are handled discreetly.

• Complaints:
  Customers can report and expect responses to their complaints following our outlined policy.

Performance Evaluation

We monitor and assess the effectiveness of our services through direct observations, customer surveys, and audits to ensure ongoing quality improvement.

Continuous Improvement

By gathering customer insights, analyzing complaints, and evaluating service channels, we strive to maintain a high standard of customer satisfaction through enhanced offerings.

Our Culture

We prioritize our employees, choosing skilled professionals capable of earning your trust and respect. Our internal training department provides customized internal and external development programs to ensure outstanding customer service.